1. General
This privacy policy (hereinafter: "Privacy Policy") applies to the personal data ("Personal Data") processed by You Jump (hereinafter: "we" or "us") in the context of offering our products and/or services whether or not through our website www.trampolinepark.nl ("Website"). When you visit our Website, use our services and/or enter into an agreement with us, you agree to the Privacy Policy below.
We respect your privacy. The personal data we process about you ("Personal Data") is therefore treated and secured with the utmost care. When processing Personal Data, we comply with the requirements imposed by laws and regulations, including the General Data Protection Regulation. Please read this Privacy Policy carefully so you know your rights and obligations.
You Jump Nederland is located in 's-Hertogenbosch and registered in the Chamber of Commerce register under number: 71152334. Questions about this Privacy Policy can be asked via info@you-jump
2. The processing of Personal Data
We may process the following (necessary) Personal Data from you:
Contact details, including but not limited to your first and last name, date of birth, address, postal code, city, country, (mobile) phone number and email address;
Financial data, including but not limited to your bank details;
Other personal data, including but not limited to the information you provide in open text fields and the name(s) and signature(s) of legal representatives;
Photo and video images and date, time and location where the recordings were made
In addition, our servers automatically record certain data, such as URL, IP address, browser type and language, and the date and time of your visit to our Website. We store your Personal Data or other data that you disclose to us, whether or not via the Website, in principle as long as necessary for the purposes below, or to comply with our legal (retention) obligations.
If you are under 16 years of age, you may only provide Personal Data to us if you have obtained permission from your parent(s) or your legal representative who has read this Privacy Policy.
3. How we collect information
We may collect Personal Data because you provide it to us in the context of requesting a product and/or service from You Jump, such as when you reserve a ticket, fill out our contact form, the camera footage made during the use of our locations and/or because we receive unique identification numbers in any way from the computer, tablet, smartphone or any other electronic device with a working data connection that you use.
4. Purposes and basis for processing
We may use your Personal Data for the following purposes:
Entering into and executing agreements regarding the products and/or services we supply (including online reservation requests and waivers);
To offer our products and/or services and adapt them to your needs and wishes;
To be able to contact you;
If you have given your unambiguous consent: to send you electronic commercial messages (newsletters) with information about our products and services or to contact you by telephone with information about our products and services;
To analyze, maintain, secure and optimize our Website and associated technologies;
To be able to secure our locations and properties and the persons/customers;
To be able to recover possible damage from the perpetrators concerned and to be able to use the images for reporting and/or as evidence in any legal proceedings;
For compiling user statistics;
To comply with applicable laws and regulations.
Your Personal Data will not be used for purposes other than those mentioned above and will not be kept longer than necessary to achieve these purposes.
We keep the recordings made for a maximum of four weeks, unless we need the recordings to recover damages and/or to file a report or as evidence. In that case, we keep the recordings until the claim or legal proceedings have been completed.
Your Personal Data is processed as a necessary part of the execution of the rights and obligations arising from the agreement. In addition, we have a legitimate interest in sending additional information about the services to those who have provided their data in order to receive a product or service. If and to the extent that your consent cannot be used as a basis for the processing of the photos or camera footage, we have a legitimate interest in taking these photos and camera footage because this is necessary to be able to secure our locations and property and, if necessary, to be able to report incidents with substantiation. A small part of our processing is legally required. This mainly concerns personal data that is needed to comply with our administrative and tax obligations.
We do not make decisions based on automated processing (algorithms) that may have adverse consequences for you. These are decisions made by computer programs or systems, without human intervention.
5. Third parties
We may engage third parties in the execution and/or delivery of our products and services. To the extent that these third parties process your Personal Data in doing so, they do so in the capacity of processor for us and we have taken the required technical and organizational measures to ensure that your Personal Data is processed in accordance with this Privacy Policy. We only provide your Personal Data to supervisory authorities, tax authorities and investigative agencies if we are legally obliged to do so.
6. Security
We maintain at all times a level of security in the processing of Personal Data that, given the state of technology, should be sufficient to prevent unauthorized access to, modification, disclosure or loss of Personal Data. If, despite the security measures, there is a security incident that is likely to have adverse consequences for your privacy, we will inform you as quickly as possible about the incident. We will also inform you about the measures we have taken to limit the consequences and to prevent repetition in the future.
7. Links to other websites
Our Website may contain hyperlinks to third-party websites. We are not responsible for the content of these websites and the way these third parties process personal data. For this, you can read the privacy statement of the organization concerned.
Cookies, or similar techniques, that we use
A cookie is a small text file that is stored in the browser on your computer, tablet or smartphone when you first visit this website. We use functional, analytical, preference and tracking cookies. These cookies do not infringe on your privacy.
Functional cookies are needed to make (parts of) the website function properly. The data from these functional cookies is stored for 60 days.
Analytical cookies (optional) are used to get an idea of the use of the website, so that we can improve it if necessary and better match it to your needs. We use Google Analytics for this. Google keeps track of how you use the website and compiles reports about website activity. Google may provide this information to third parties if Google is legally required to do so, or to the extent that these third parties process the information on behalf of Google. Google will not combine your IP address with other data available to Google. By using our website, you consent to the processing of information by Google Analytics. The data in Google Analytics is stored for fourteen months.
Preference cookies (optional) help remember your preference settings (such as preferred language).
Tracking/Advertising cookies (optional) are used to make our advertisements match your interests. This tracking data comes from, among others, Meta pixel, TikTok, Adform, Hotjar & Tradetracker or other tags on our website and maps the effectiveness and conversions of our ongoing campaigns. This is based on your visits to the website. The data from these tracking cookies is stored for four months.
Via the settings of your internet browser, you can (have automatically) delete cookies or set that you do not want to accept cookies from any website.
8. Access, correction and deletion
You can request us to view your Personal Data. If the Personal Data processed by us contains inaccuracies, you can request us to change or delete the data. If you no longer wish to be contacted by us, please let us know by email via info@you-jump.com.
Should you unexpectedly disagree with the way we handle your Personal Data, or with the response to your request, you can file a complaint with the Data Protection Authority.
9. Changes
This Privacy Policy can be changed by us at any time and without announcement. Such amended terms are effective from the moment they are displayed on the Website. We therefore advise you to regularly read this Privacy Policy for any changes.